Our Products & Collection
Q: What types of jewelry do you offer?
A: Our curated collection includes timeless pieces such as elegant Earrings, Necklaces, Rings, Men’s Jewelry & Watches, and personalized items. We also offer complementary products like Jewelry Storage solutions to care for your treasures.
Q: Are your jewelry pieces suitable for everyday wear?
A: Absolutely. We craft our jewelry with durability and elegance in mind, making many pieces perfect for both special occasions and daily elegance. Specific care instructions are provided with each item.
Q: Do you offer personalized or custom jewelry?
A: Yes, we offer a ‘Personalization’ service to create unique pieces that hold special meaning for you or your loved ones. Please see the product page for customization options.
Ordering & Payment
Q: What payment methods do you accept?
A: For your convenience, we accept major credit cards including Visa, MasterCard, and JCB. We also accept secure payments via PayPal.
Q: Is my payment and personal information secure?
A: Your security is paramount. We employ industry-standard encryption protocols to ensure all your personal and payment information is handled with the utmost care and security.
Shipping & Delivery
Q: Where do you ship to?
A: We proudly offer global shipping to bring our elegance to discerning customers worldwide. Please note, due to current logistical constraints, we are unable to deliver to certain remote areas and parts of Asia. We are continuously working to expand our reach.
Q: What are my shipping options and costs?
A: We offer two refined shipping methods to suit your needs:
– Standard Shipping ($12.95): Handled by premium carriers like DHL or FedEx, your order will arrive within 10-15 days after dispatch.
– Free Shipping: For orders over $50, we provide complimentary shipping via EMS, with delivery within 15-25 days after shipment.
– Standard Shipping ($12.95): Handled by premium carriers like DHL or FedEx, your order will arrive within 10-15 days after dispatch.
– Free Shipping: For orders over $50, we provide complimentary shipping via EMS, with delivery within 15-25 days after shipment.
Q: How long does it take to process my order?
A: Each piece of jewelry is hand-checked and lovingly prepared for its journey to you. This process takes 1-2 business days before your order is dispatched.
Q: Will I receive a tracking number for my order?
A: Yes, once your order is dispatched, you will receive a confirmation email containing your tracking details, allowing you to follow its journey to your doorstep.
Returns & Exchanges
Q: What is your return policy?
A: Your complete satisfaction is our goal. We offer a straightforward return policy within 15 days of delivery. If your purchase does not meet your expectations, please contact our customer care team at [email protected], and we will guide you through the process with grace and efficiency.
Q: What if my item arrives damaged?
A: We take great care in packaging your treasures. However, if your item arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damage. We will swiftly arrange for a replacement or refund.
Contact & Support
Q: How can I contact your customer service team?
A: Our dedicated customer care team is here to assist you. Please reach out to us via email at [email protected]. We strive to respond to all inquiries with the same elegance we infuse into our products.
Q: What are your business hours?
A: Our team processes orders and responds to inquiries during standard business hours, Monday through Friday. Please allow up to 24 hours for a response.