Welcome to Eternal Jewelry Store. These Terms and Conditions govern your use of our website and purchases made through elegant-jewelrys.com. By accessing our site and making a purchase, you agree to be bound by these terms. Please read them carefully.
At Eternal Jewelry Store, we are committed to providing you with exquisite jewelry pieces and an exceptional shopping experience. These terms outline the agreement between you and Eternal Jewelry Store regarding your use of our website and services.
1. Acceptance of Terms
By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.
We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of those changes.
2. User Obligations and Responsibilities
As a user of our website, you agree to:
- Provide accurate, current, and complete information during the registration and checkout process
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorized use of your account
- Use the website only for lawful purposes and in accordance with these terms
- Not use our website in any way that could damage, disable, or impair the site
- Not attempt to gain unauthorized access to any portion of the website
- Be responsible for all activities that occur under your account
You must be at least 18 years of age or the age of majority in your jurisdiction to make purchases on our website. By making a purchase, you represent that you meet these age requirements.
3. Products and Services Description
Eternal Jewelry Store offers a curated collection of fine jewelry and accessories, including:
- Earrings, Necklaces, Rings, and Men’s Jewelry & Watches
- Personalized jewelry items
- Jewelry storage solutions
- Swimwear and fashion tops
- Weekend wear accessories
We strive to display our products as accurately as possible through photographs and descriptions. However, please note that:
- The colors of products may appear slightly different due to monitor variations
- Product descriptions are provided for informational purposes only
- While we make every effort to ensure accuracy, we do not warrant that product descriptions are entirely error-free
Special Note on Personalized Items: Customized jewelry from our Personalization collection is made specifically according to your specifications. These items cannot be returned or exchanged unless defective or incorrect upon arrival.
4. Orders and Payment Terms
Order Process
When you place an order through our website, you are making an offer to purchase products subject to these Terms and Conditions. We reserve the right to accept or decline your order for any reason.
Order confirmation does not signify our acceptance of your order; it merely confirms we have received it. Our acceptance of your order occurs when we ship the product(s).
Pricing and Payment
All prices are listed in US Dollars (USD) and are subject to change without notice. We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge your chosen payment method for the total amount of your order.
Order Processing and Shipping
Orders are processed within 1-2 business days after payment confirmation. We offer two shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: Available for orders over $50 via EMS (15-25 business days after dispatch)
We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on destination and customs processing.
5. Returns and Exchanges
We want you to be completely satisfied with your purchase. Our return and exchange policy is designed to ensure a seamless process:
Eligibility
To be eligible for return or exchange, items must be:
- Unworn and in original condition
- In the original packaging with all tags attached
- Returned within 15 days of receipt
- Accompanied by all certificates and documentation
Non-returnable Items: Personalized jewelry and swimwear (for hygiene reasons) are final sale and cannot be returned or exchanged unless defective or incorrect upon arrival.
Return Process
- Contact our customer service at [email protected] within 15 days of receiving your order
- Provide your order number, product name(s), and reason for return
- We will provide a Return Authorization Number (RAN) and instructions
- Securely package the item with the RAN inside
- Ship using a tracked service for safety
Refunds
Refunds are processed within 5-7 business days after we receive and approve your return. The refund will be issued to your original payment method:
- Credit/Debit Cards: 5-10 business days to reflect in your account
- PayPal: 3-5 business days
Original shipping fees are non-refundable. For exchanges, we cover standard shipping for the replacement item.
6. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and product designs, is the property of Eternal Jewelry Store or our content suppliers and is protected by international copyright and intellectual property laws.
You may not reproduce, distribute, modify, display, prepare derivative works of, or otherwise use any content from our website without our prior written consent.
The Eternal Jewelry Store name, logo, and all related product and service names are trademarks of our company. You may not use these marks without our prior written permission.
7. Limitation of Liability
Eternal Jewelry Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:
- Your use or inability to use our website
- Any products purchased through our website
- Unauthorized access to or alteration of your transmissions or data
- Statements or conduct of any third party on our website
- Any other matter relating to our website or products
Our total liability to you for all claims arising from these terms or your use of our website shall not exceed the amount you paid for the products that are the subject of the claim.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.
8. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and safeguard your data.
By using our website, you consent to the processing of your information as described in our Privacy Policy.
9. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and the State of Kansas, without regard to its conflict of law provisions.
Any dispute arising from these terms or your use of our website shall be resolved through good faith negotiations between the parties. If such negotiations fail, the dispute shall be submitted to binding arbitration in Salina, Kansas, in accordance with the rules of the American Arbitration Association.
10. Contact Information
If you have any questions about these Terms and Conditions, please contact our customer service team:
Email: [email protected]
We respond to all inquiries within 24 hours on business days.
Company Address: 2278 Maloy Court, Salina, US 67401
